Self- Improvement Skills

It is one thing to have the qualifications and expertise of a subject and quite another to be able to transfer your knowledge to an audience effectively! Many trainers lose the interest and respect of their audience despite their superior knowledge of the subject because they lack the skills to connect with their participants.

This advanced level course equips you to examine the training needs of your team, design appropriate training and develop the skills necessary to change group behaviour and enhance performance.

COURSE FEES:

• See public training calendar on download section at the bottom of this page

Delivering the service customers and colleagues expect requires organisation and time management techniques. This programme will help you focus on the essential purpose of your job, eliminate wasted time and find time for yourself to stay in control, your boss satisfied and customers happy.

COURSE FEES:

• See public training calendar on download section at the bottom of this page

No matter how competent you are, lasting success may elude you unless you are able to effectively lead yourself, influence, engage, and collaborate with them and continuously improve your capabilities. These elements are at the heart of personal, team, and organizational effectiveness.

By the end of this course, you will be able to:

• Execute critical priorities with laser-like focus and careful planning
• End self-defeating behaviour and gain the necessary security you need to change
• Develop strong relationships based on mutual trust
• Be prepared to deal with difficult circumstances before they happen
• Know how to increase team engagement, morale, and collaboration
• Apply a framework for developing core values and creating a highly effective culture
• Recognize how to develop high-potential leaders who model competence and character

COURSE FEES:

• See public training calendar on download section at the bottom of this page

Unemployed and looking for work? Have you agonised over how to structure your CV or what to say at interviews?

This training provides participants with skills of building an effective CV and having successful interviews.

It is aimed at those who wish to prepare for the job market for the first time and also at people who are considering a career change.

COURSE FEES;

• See public training calendar on download section at the bottom of this page

This course explores how culture can affect what happens in multicultural situations, and recommends a range of strategies that will help participants build rapport in culturally diverse environments and workplaces.

At the end of this course, participants will be able to :

• Understand the complex influences that make up cultural identity
• Use greater awareness of self and others to better understand the different perspectives present in multicultural situations
• Identify how their behaviour may help or hinder them in building rapport in multicultural and global contexts
• Use a range of observation and active listening strategies to make effective connections with others in new multicultural situations.

COURSE FEES:

• See public training calendar on download section at the bottom of this page

 This course recommends ways of enhancing participants’ communication skills  to make them more effective in multicultural and multilingual situations.

At the end of this course, participants will be able to :

• Examine how cultural and other influences have shaped their workplace communication preferences and how these may be viewed by others
• Respond to others in an empathetic way, helping others feel at ease in complex situations
• Demonstrate flexibility in adapting their behaviour and communication style to a range of multicultural and multilingual contexts.

COURSE FEES:

• See public training calendar on download section at the bottom of this page